Frequently Asked Questions
Everything you need to know about our wholesale fragrance services.
Are all your Oud and fragrance products authentic?
Yes, we guarantee that all our products are 100% authentic and sourced directly from reputable manufacturers and authorized distributors in the Middle East and worldwide.
What is the minimum order quantity (MOQ) for wholesale pricing?
To qualify for our wholesale rates, we require a minimum opening order of $500. Specific quantity requirements per SKU may apply depending on the brand.
How long does shipping take for bulk orders?
Standard domestic wholesale orders are processed within 2-3 business days. Shipping typically takes 5-7 business days depending on the volume and destination.
Do you offer international shipping for wholesale clients?
Yes, we ship to most countries worldwide. Please note that international clients are responsible for all customs duties, taxes, and regulatory compliance in their respective countries.
What is your return policy for damaged or incorrect items?
Claims for damaged or missing items must be reported within 48 hours of delivery. We will provide a replacement or credit for any verified manufacturing defects or shipping errors.
What payment methods do you accept for wholesale transactions?
We accept all major credit cards, PayPal, and wire transfers. For high-volume recurring orders, net terms may be available upon credit approval.